Hungrrr vs Flipdish: Which Restaurant Ordering Platform Is Better?

Hungrrr vs Flipdish: The Short Answer

For most restaurants, Flipdish. Hungrrr gives a takeaway its own ordering website and app. Flipdish does that too, and it also runs the POS, the kiosks, the kitchen screens, phone orders and the marketing that brings customers back. It's one system rather than one tool.

If all you want is a branded ordering page for a single shop, Hungrrr will do the job. Once you've got a till, a busy kitchen and three or four different ways of taking orders, the gap between the two gets wide quickly.

What Is Hungrrr?

Hungrrr is a UK company that sells white-label online ordering to takeaways and restaurants. You get a branded website, a mobile app and loyalty features, all under your own name instead of a marketplace's.

Most of its customers are independent restaurants and small chains trying to move orders off Just Eat, Deliveroo and Uber Eats and onto their own channels. That's a fair goal. Marketplace commission comes off every single order, and the marketplace keeps the customer relationship. When someone orders through your own app, you know who they are and you can contact them again.

What Hungrrr doesn't do is run the rest of the restaurant. There's no POS, no kiosk, no kitchen display and no phone ordering. You buy those from somebody else and make them work together yourself.

What Is Flipdish?

Flipdish is a restaurant technology company. Its platform includes:

Customers range from single-site independents to quick service restaurant groups running locations in several countries. The pieces share one menu and one order flow, so a change made once shows up on the website, the app, the kiosk and the till.

Hungrrr vs Flipdish: Feature Comparison

Feature	Hungrrr	Flipdish
Online ordering	Yes	Yes
Branded mobile app	Yes	Yes
Restaurant POS	No	Yes
Self-service kiosks	No	Yes
AI phone ordering	No	Yes
AI marketing	No	Yes
Kitchen display system	No	Yes
Multi-location management	Limited	Yes
Payments	Third-party	Integrated
Marketplace integrations	Limited	Yes

The top two rows are where the platforms overlap. Everything below them is something Hungrrr leaves you to source elsewhere.

What "Standalone" Looks Like on a Friday Night

A feature table makes the difference look like a list of ticks. In a kitchen it looks like hardware on the counter.

Picture a takeaway at 7.30pm on a Friday. Website orders come in on one tablet. Just Eat beeps on a second tablet, Deliveroo on a third. The phone rings and whoever's nearest scribbles the order on a pad. Walk-ins go through the till. If the online ordering system isn't connected to the POS, somebody is either re-keying those orders into the till or the kitchen is working off a mix of printouts, screens and handwritten tickets. That's where the wrong curry goes in the wrong bag.

Then you run out of lamb. Now the lamb has to come off the website, the POS and each marketplace separately. Miss one and someone orders lamb anyway, and you're ringing a customer to apologise while their order sits half-made.

At close, sales are spread across several systems. Working out what each channel actually brought in means exporting reports and lining them up in a spreadsheet. If nobody does that, you're guessing.

With Flipdish, orders from the website, the app, the kiosk, the phone and the marketplaces all land in the same queue on the kitchen display. The menu is set in one place. Sold out of lamb? Mark it once. The reports at the end of the night cover every channel because every channel went through the same system.

None of this matters much for a shop doing 40 orders on a Saturday. It matters a lot for one doing 400.

Phone Orders Still Count

Lots of takeaways still take orders by phone, often from regulars who are never going to download an app. The problem is the phone rings hardest exactly when the kitchen is busiest. Someone has to stop what they're doing to answer it, and calls that go unanswered are orders that went somewhere else.

Flipdish's AI phone agent answers the call, takes the order and drops it into the same queue as everything else. Staff stay on the line. Hungrrr has no equivalent, so phone orders remain a manual job.

Kiosks for Counter-Service Restaurants

If you run a QSR or a fast casual site, the queue at the till is often the bottleneck at lunch. Self-service kiosks let customers order and pay without waiting for a cashier, and the order goes straight to the kitchen.

Flipdish kiosks run off the same menu as the website, the app and the POS. Hungrrr doesn't offer kiosks, so a Hungrrr customer who wants them is looking at yet another supplier and another menu to keep in sync.

Marketing to Customers You Already Have

Taking direct orders is half of it. The other half is getting those customers to order again. Flipdish's AI marketing uses the order data the platform already holds to run campaigns aimed at bringing customers back. Because the data comes from every channel, it's not limited to people who happened to order through the app.

Hungrrr has loyalty features, which help. It doesn't have an AI marketing product.

Pricing

Hungrrr charges a monthly subscription. Its prices aren't published and depend on the package.

Flipdish also charges a subscription, with pricing on request. Online ordering pricing is on the Flipdish pricing page.

Both charge per-transaction fees on orders. That means the monthly subscription is the least useful number to compare. A fair comparison adds up:

the subscription
per-order fees multiplied by your actual monthly order count
payment processing costs, and who sets them
everything else you'd still have to pay for separately - a POS, kitchen screens, kiosks, a phone ordering service

That last line is where most comparisons go wrong. Hungrrr can look cheaper on its own because it covers less. Once you add a separate POS subscription and a kitchen display system, the totals can look very different. Ask both companies for a quote based on your real order volume, not a sample figure.

Questions to Ask Both Before You Sign

Sales demos all look good. These questions are more useful:

How long is the contract, and what does it cost to leave early?
What's the per-order fee, and does it drop as volume goes up?
Who processes payments, and how many days until the money is in my account?
Does online ordering connect directly to my POS? Which POS systems, specifically?
Who owns the customer data, and can I export it if I leave?
If I leave, what happens to my app in the App Store and Google Play?
Who moves my menu across - you or me?
What are support hours on a Friday and Saturday night? That's when things break.

Question 4 is the one that separates the two platforms most clearly. With Flipdish, the POS is part of the same platform, so the answer is yes.

Which Restaurants Should Choose Hungrrr?

Hungrrr suits an independent takeaway with one location, a fairly simple menu and no plans to change its till. If you're happy running online ordering as a separate system and you don't want kiosks or phone ordering, it covers the basics and gets you off total marketplace dependence.

Which Restaurants Should Choose Flipdish?

Flipdish is built for restaurants that want everything connected. It fits best for:

multi-location groups that need to manage menus and see reporting from one place
QSRs and fast casual restaurants that want kiosks next to online ordering
restaurants trying to cut marketplace dependence and grow their own channels
operations teams fed up with paying four suppliers and getting none of them to talk to each other

The core difference is simple. Flipdish connects ordering to the POS, the kitchen, payments and marketing. Hungrrr is an ordering tool that sits on its own next to whatever else you use.

Why Flipdish Comes Out Ahead

Hungrrr does online ordering reasonably well. For most restaurants, though, taking direct orders isn't the hard part. The hard part is handling them alongside till orders, kiosk queues, phone calls and marketplace tablets, then getting those customers to come back next week.

Flipdish puts all of those channels in one place. A customer ordering by phone, kiosk, website or app sees the same menu, and the kitchen works from one queue. Adding another tool to the counter doesn't simplify anything. Replacing four of them with one does.

If you want direct ordering without stitching several platforms together, Flipdish is the better pick.

Moving From Hungrrr to Flipdish

Flipdish offers migration support and onboarding for restaurants coming from other platforms.

A few things are worth planning before you switch. Pick a go-live day early in the week, not a Friday. Check how your web domain is set up so it can point to the new ordering site. Tell your regulars about the new app before the old one goes, through a note in the bag, a message to your customer list, or both. And get your customer data exported from your current provider before the contract ends, not after.

Visit the Flipdish products overview to see the full platform, or look at Flipdish online ordering on its own.